Led the end-to-end product strategy and UI/UX design
process for a premium automobile service mobile app
aimed at simplifying vehicle servicing, repair booking, real-
time tracking, and customer engagement. The goal was to
enhance digital experience, build customer trust, and
generate new service revenue streams.
process for a premium automobile service mobile app
aimed at simplifying vehicle servicing, repair booking, real-
time tracking, and customer engagement. The goal was to
enhance digital experience, build customer trust, and
generate new service revenue streams.
Conducted multiple stakeholder meetings to gather business
goals, understand existing pain points, and define the product
vision.
goals, understand existing pain points, and define the product
vision.
Facilitated user interviews and market research to identify user
personas (car owners, fleet managers, service technicians).
personas (car owners, fleet managers, service technicians).
Defined core features: service booking, service history, location-
based workshop selection, real-time repair status, push
notifications, and loyalty rewards.
based workshop selection, real-time repair status, push
notifications, and loyalty rewards.
Let’s create the best automobile service app together! Contact me today!